FAQ

Can I return my Sausage Sweats jumper?
All fleece jumpers are made to measure with the measurements provided by the customer. Therefore, they cannot be returned or exchanged. Refund/exchanges will only be accepted if the item is faulty or arrives damaged.

My order hasn't arrived, but I've received shipping confirmation.
If you have received a shipping confirmation but your order hasn't arrived, please ensure you notify us within 14 days of receiving your shipping notification. Any orders notified to us outside of this period will not be replaced or refunded. 

How do I return a faulty/damaged item?
If your item arrives damaged or faulty, we are so sorry this has happened and would ask you to please return the item to me and I will happily re-make or refund you, excluding postage costs. If this does happen, please contact us either via email (sales@sausage-sweats.co.uk) or on social media with details of the item and the damage. A faulty or damaged item must be notified to us withing 14 days of shipment status. 

What if the jumper is too big?
If the jumper is too big as a result of wrong measurements provided by the customer, I am happy to make amendments at a service fee of £5 plus postage.

Can I machine wash the jumper?
All fleece jumpers should be washed at their customers risk on a low temperature and left to air dry.

Can I make any changes to my order once placed?
If you need to make a change to your order after it has been confirmed, I am happy to do so providing your order has not yet been started.

How long will my order take?
Made to measure orders may take between 7-14 days during busy periods to make plus shipping days so please bare this in mind and ask for an estimate when placing your order. All orders are hand made by me, so they do take time to make and ensure perfect fit for your pooches. In times of high demand, we will show the average wait time on our home page.

Can I add a harness hole to the jumper?
Yes, this option is available when purchasing any jumper/jacket. Please follow our instructions on how to measure carefully, as these cannot be adjusted once measurements have been confirmed by the customer.

How much does postage cost?

Postage is in addition to our product prices, priced at £3.50 which is usually sent 2nd class via Royal Mail unless otherwise stated. If you require 1st class postage, please ask and this can be arranged at an extra charge.

Who is responsible for custom fees? 
If you are purchasing from outside the UK and you have been requested to pay a customs fee by your countries customs, this is your responsibility. We will not be able to contribute or refund due to custom fees.

Can my dog wear the jumper in wet weather?
Our fleece fabric is quick drying and warm but may not be fully water resistant if exposed to wet weather.

General Advice
We advise that you are cautious if you leave a dog or puppy unattended wearing any of our products, not all dogs like wearing jumpers or accessories and we therefore recommend they are supervised. Please also note that no item is indestructible and should always be checked for wear and tear before use.